Water Resources and ConservationDepartment Home

General FAQs

Q. What are the monthly water and sewer rates?

A. Water rates for all customers are based on a fixed service charge and a consumption charge. The fixed service charge is independent of the consumption charge and is based on the meter size. Click here for more information. Wastewater rates for residential customers are based on a fixed service charge plus a commodity charge based on average water usage. Wastewater (sewer) rates for commercial and industrial customers are based on a fixed service charge and a commodity charge based on water use. Click here for more information.

Q. If I have a question about monthly sewer or water rates, who can I call?

A. Water and Wastewater rate information can be found at the City Water Resources Utility Billing page. You may also call (707) 778-4546 to speak with Water Resources & Conservation staff.

 

Q. Who can I call to have a water meter set?

A. Contact Water Resources & Conservation’s Operations and Maintenance division at (707) 778-4546 and ask to speak with a utility supervisor.

 

Q. Who can I contact for water or sewer connection and what are the related fees?

A. Contact Water Resources & Conservation’s Operations and Maintenance division at (707) 778-4546 and ask to speak with a utility supervisor. Water connection fees are based on the size of the meter needed to fulfill the property’s demand. Wastewater fees are based on flat rates or the strength of the discharge material if the use is industrial.

 

Q. How can I obtain information on water content or quality?

A. Water quality information such as standards, source and sampling results are published in the City’s Annual Water Quality Report. This required report demonstrates the quality of drinking water we work diligently toward, to provide to our rate payers each year.

 

Q. Why is the tap water sometimes cloudy?

A. Cloudy tap water is a normal condition usually occurring during the winter and spring; the water is safe. The cloudiness is caused by entrapped air and is typically the only cause of cloudiness. You can tell if it is air if the cloudiness clears from the bottom of a glass with the small air bubbles moving upwards to the surface. Click here for more information.

 

Q. Does the City of Petaluma water have fluoride in it?

A. Petaluma’s water is not fluoridated. Petaluma purchases water from the Sonoma County Water Agency (SCWA). For more information please refer to the SCWA website

 

Q. How can I find out about the toilet replacement program and washing machine rebates?

A. Toilet replacement and washing machine rebate information can be found at the Rebate Center of the City Water Resources Water Conservation page or you may call the conservation line at (707)-778-4507.

 

Q. Does the City have maps showing utility locations?

A. Schematic mapping of the City’s water, waste water and storm drain systems can be reviewed at Water Resources & Conservation, 202 N. McDowell Blvd., Petaluma, CA. Please call (707) 778-4546 for an appointment.

 

Q. If I suspect a water leak in the street who do I call?

A. If you suspect a “non-emergency” water leak in the street or at the meter, please call (707) 778-4546 for assistance. If it is an emergency, please call 911. Water Resources & Conservation staff is on call 24 hours a day, 7 days a week to respond to emergencies.

 

Q. Can I plumb/connect my roof downspouts into my sewer lateral?

A. No! It is unlawful and a public nuisance for any person to construct or connect any leader, drain, basin, pipe or other conduit used for carrying off rain, storm or surface water, so as to, directly or indirectly, connect the same with or permit rain, storm or other surface water to flow into any sanitary sewer of the city. (Ord. 1056 NCS §1, 1972: Ord. 317 NCS §5: prior code §19.3.)

 

Q. How do I get added to the construction project bidders list?

A. Purchasing a set of plans and specs and in some cases attending the site visit will automatically put you on the “Bidders List”. Most project plans and specifications for the Department are sent to the following builder’s exchanges: Also you can call (707)-778-4546 for additional information.

North Coast Builders Exchange, Santa Rosa, CA
Marin Builders Association, San Rafael, CA
Solano-Napa Builders Exchange (Link - ), Napa, CA


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Contact Information

Director, Public Works and Utilities
Dan St. John, F.ASCE
202 N. McDowell Blvd
Petaluma, CA 94954
Phone: 707-778-4546
Fax: 707-778-4508
Email: dstjohn@ci.petaluma.ca.us

Administrative Offices
202 North McDowell Blvd.
Petaluma, CA 94954
Phone: 707.778.4546
Fax: 707.778.4508
Email: water@ci.petaluma.ca.us
Hours: 8:00 A.M. - 5:00 P.M.
Monday - Friday

Utility Billing
11 English Street
Petaluma, CA 94952
Phone: 707.778.4350
Hours: 8:00 A.M. - 5:00 P.M.
Monday Thursday

Water, Sewer, or Storm Water Emergency
Phone: 707.778.4546

Water Conservation
Phone: 707.778.4507
Email: conservation@ci.petaluma.ca.us

Report Water Waste

Ellis Creek Water Recycling Facility
3890 Cypress Drive
Petaluma, CA 94954
Phone: 707.776.3777