Water Resources and Conservation Department Home

Welcome

Providing Responsible and Creative Stewardship of Our Water Resources

Our Scope
Water Resources and Conservation provides comprehensive and integrated management of Petaluma's water resources. Delivery of a high quality, reliable supply of water, and collection and treatment of wastewater are conducted 24 hours a day, 365 days a year.

Water purchased from the Sonoma County Water Agency is distributed to the City's customers through nine (9) pump stations, eleven (11) storage tanks/reservoirs, five (5) pressure zones, and over 270 miles of pipeline. This Department continually monitors and adjusts the pressure and flow of water to meet customer demands.

After the water is used and discharged by the City's customers, it is collected through an underground network of over 190 miles of collection system pipeline. A system of nine collection system pump stations pumps the wastewater to the City's Ellis Creek Water Recycling Facility. After receiving secondary treatment, the wastewater is released to the Petaluma River during the winter, and recycled during the summer for irrigation of 800 acres of agricultural land, turf (two golf courses) and one vineyard.

Surface water management is achieved through a network of natural creeks, mechanized channels; storm drains and three (3) storm water pump stations which flow to the Petaluma River. During storm events, precipitation and water levels in major creeks are monitored using a computerized system of stream gauges and precipitation instruments (Flood ALERT system).

Water Conservation
Petaluma offers many water conservation incentives and programs to help our customers conserve water, including rebates on high-efficiency toilets and clothes washers, free water-saving devices, and tiered water rates that reward efficient water use. You can also take advantage of our free WaterWise HouseCalls program and have a water conservation professional visit your house where they will review your water use, check your irrigation system and offer suggestions for saving water. Over 2,000 customers have benefitted from this program. To save water in our parks, Petaluma has installed Smart irrigation controllers that automatically adjust irrigation times according to the weather.

Online Bill Pay: Enroll for online utility (water and wastewater) bill payment. Read the flyer. Both English and Spanish versions available in the same file. Signup button

 

Read the Press Release from Tuesday, Sep. 8, 2009
Instructions for signing up are on the site; note you will have to verify your account number, service address and be prepared to validate your intention via your email account.

The full capabilities of this system are available to customers billed this week. Other customers will see no statements available and Current Statement Balance will show "N/A" for  payment amount due in the online billing system until their billing cycle takes place (between 6-8 weeks from the last billing cycle).

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Contact Information

 

Director, Public Works and Utilities
Dan St. John, F.ASCE
202 N. McDowell Blvd
Petaluma, CA 94954
Phone: 707-778-4546
Fax: 707-778-4508
Email: dstjohn@ci.petaluma.ca.us

Administrative Offices
202 North McDowell Blvd.
Petaluma, CA 94954
Phone: 707.778.4546
Fax: 707.778.4508
Email: water@ci.petaluma.ca.us
Hours: 8:00 A.M. - 5:00 P.M.
Monday - Friday

Utility Billing
11 English Street
Petaluma, CA 94952
Phone: 707.778.4350
Hours: 8:00 A.M. - 5:00 P.M.
Monday Thursday

Water, Sewer, or Storm Water Emergency
Phone: 707.778.4546

Water Conservation
Phone: 707.778.4507
Email: conservation@ci.petaluma.ca.us

Report Water Waste

Ellis Creek Water Recycling Facility
3890 Cypress Drive
Petaluma, CA 94954
Phone: 707.776.3777