Water Resources and Conservation

Understanding Your Water and Wastewater Bill

You may have noticed a new look to your water and wastewater bill. To provide you with a better understanding of charges, we added important information to your bill.

Below is a sample Water and Waste Water Bill with some details about what you will find. Please click on the thumbnail images below for an explanation of your water bill.

 


Front of Bill

Back of Bill

 
 
 
Some Numbers That May Help!

Administrative Offices

707.778.4546

Utility Billing
(Monday–Thursday)

707.778.4350

Water Conservation

707.778.4507

Water, Sewer or Storm Water Emergency

707.778.4546

 

 

 

 

Below is a sample of what you will find on the front of your bill.

City of Petaluma, Water Bill, Frontside

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Key Information At-A-Glance

A

Account Details
This area includes your account information and due date. Please reference your account number whenever you call-in with questions.

B

Billing Detail
This area shows a breakdown of water and wastewater, and other charges if applicable within the monthly billing period.

C

Summary of Charges
The summary of charges includes previous balance, last payment, current charges and total amount due.

D

Meter Readings
This is the actual meter reading and water usage used to calculate your bill.

E

Consumption
The consumption chart graphs your usage.

F

Payment Coupon
Please fill out the appropriate information, detach and include when making your payment.

 

 

Below is a sample of what you will find on the back of your bill.

City of Petaluma, Water Bill, Backside

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Billing Details At-A-Glance

G

Payment Instructions
Here you will find detailed information for paying by mail, in person and paying using your credit card.

H

Description of Charges
This area describes the three main charges and how the charges are derived.

I

Delinquent Account and Moving/Vacating
This area describes fees for delinquent payments and responsibility of closing your account should you move.

J

Change of Name or Address
Provide information in this area if you have changed your name or have a new mailing address.

 

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Contact Information

Director, Public Works and Utilities
Dan St. John, F.ASCE
202 N. McDowell Blvd
Petaluma, CA 94954
Phone: 707-778-4546
Fax: 707.206.6034
Email: dstjohn@ci.petaluma.ca.us

Administrative Offices
202 North McDowell Blvd.
Petaluma, CA 94954
Phone: 707.778.4546
Fax: 707.206.6034
Email: publicworks@ci.petaluma.ca.us
Hours: 8:00 A.M. - 5:00 P.M.
Monday - Friday

Utility Billing
11 English Street
Petaluma, CA 94952
Phone: 707.778.4350
Hours: 8:00 A.M. - 5:00 P.M.
Monday Thursday

Water, Sewer, or Storm Water Emergency
Phone: 707.778.4546

Water Conservation
Phone: 707.778.4507
Email: conservation@ci.petaluma.ca.us

Report Water Waste


Field Office
202 N. McDowell
Petaluma, CA 94954
Phone: 707.776.3777