Water Resources and ConservationDepartment Home

Utility Billing

 

Billing
The City of Petaluma is billing for water and wastewater (sewer) services on a monthly basis. Both of these services are included in your monthly utility bill.  For balance or billing inquiries you may call 1-877-484-4346 (24 hours a day) for automated account information. If you would prefer to speak to a customer service representative, please call us at 707-778-4350 Monday through Thursday 8:00 am – 5:00 pm.

Information about Water Billing - Charges, Rates, Calculations

Information about Waste Water Billing - Charges, Rates, Calculations

Payments
You may pay your bill over the phone (24 hours a day).  Please call 1-877-484-4346 to make a secure payment by debit or credit card.  The City also has two convenient payment drop boxes for non-cash payments.  These green drop boxes are located in the parking lots at City Hall, 11 English Street, and Lucchesi Community Center, 320 N. McDowell Blvd.  Payments are picked up Monday through Thursday mornings excluding holidays.  Please include the return remittance stub if you put your payment in a drop box or you mail in your payment. If you prefer to pay your bill in person, we accept payments at the Finance Department in City Hall at 11 English Street, Petaluma, CA 94952, Monday through Thursday 8:00 am – 5:00 pm.

Enroll in Online Bill Pay
Enroll in online bill pay to sign up for auto-pay, which will automatically deduct the full amount of your bill from either a debit card, credit card or bank account prior to the bill due date; sign up for paperless billing; view online statements; see online payment history; or make a one-time online payment.  Instructions are on the online site at https://www.onlinebiller.com/petaluma/ or click the “Sign Me Up” button below.  Please note: you will have to verify your account number and service address and validate your online bill pay account via email.

Read the flyer. Both English and Spanish versions are in the same file.

Read the Press Release from Tuesday, Sep. 8 2009

signup button


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Contact Information

Director, Public Works and Utilities
Dan St. John, F.ASCE
202 N. McDowell Blvd
Petaluma, CA 94954
Phone: 707-778-4546
Fax: 707-778-4508
Email: dstjohn@ci.petaluma.ca.us

Administrative Offices
202 North McDowell Blvd.
Petaluma, CA 94954
Phone: 707.778.4546
Fax: 707.778.4508
Email: water@ci.petaluma.ca.us
Hours: 8:00 A.M. - 5:00 P.M.
Monday - Friday

Utility Billing
11 English Street
Petaluma, CA 94952
Phone: 707.778.4350
Hours: 8:00 A.M. - 5:00 P.M.
Monday Thursday

Water, Sewer, or Storm Water Emergency
Phone: 707.778.4546

Water Conservation
Phone: 707.778.4507
Email: conservation@ci.petaluma.ca.us

Report Water Waste

Ellis Creek Water Recycling Facility
3890 Cypress Drive
Petaluma, CA 94954
Phone: 707.776.3777